Our Shipping Policy | ENGLAON Australia
At ENGLAON Australia, we strive to make sure that ordering from our website is as convenient as possible. That’s why we’ve partnered with some of Australia’s fastest & most reliable couriers, and offer free shipping on all our products (excl. outdoor TVs).
We dispatch all orders within 1-2 business days. Most orders to metro areas are delivered within five business days, while regional orders can take up to 10 business days.
This is dependent on your location and the service you selected. You can use your tracking number to find more accurate shipping information but this is a guideline:
- VIC: 2-4 business days
- NSW,SA & TAS: 3-5 business days
- QLD & WA:4-7 business days
- NT and remote areas:5+ business days
After we’ve shipped your order, you’ll receive an email containing a link to your tracking information from Australia Post or any other service provider.
Will My Order Arrive in One Package?
Sometimes when a number of items are purchased in a single order, they may be sorted into separate boxes and arrive with
different deliveries. This means that all of the items in your order might not be delivered on the same day.
Do I have to be home to receive my order delivery?
Yes, you’ll need to sign for your order upon delivery. As such, deliveries cannot be made to PO Boxes. If you’re unable to receive your delivery in person, or haven’t received it within a reasonable time period, please contact us.
What happens if I’m not home when my order is delivered?
If you’re not available to receive your delivery, a delivery slip with further instructions will be left in your letterbox.
What should I do if my products were damaged during delivery?
If any products are delivered damaged or Dead On Arrival (DOA), please get in touch via the Contact Us page. Alternatively, please contact ENGLAON’s Customer Service on 03 9121 3737 or via email at email@example.com for assistance.
Hours of operation are Monday to Friday 9am- 5pm AEST.
Can I visit the ENGLAON Showroom?
Our showroom in Bayswater (VIC) stocks all ENGLAON TV ranges and TV accessories. We offer expert buying advice and a huge selection of stock so that you can try before you buy on select products.
Hours of operation are Monday to Friday 9am - 5pm AEST.
Can I pick-up in store?
Yes, you can choose the pick-up option at the checkout. Once your order is ready, you’ll receive a collection notification. When you arrive to pick up your order, simply show us your order confirmation number and a valid ID.