Monster Electronic Pty Ltd (ABN: 99 148 169 519) trading as ENGLAON Television Australia is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your personal information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information. A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.
What is personal information and why do we collect it?
Personal information is information or an opinion that identifies an individual. Examples of personal information we collect include names, addresses, email addresses and phone numbers.
We collect personal information in many ways including interviews, correspondence, telephone, email, via our website at [www.englaon.com.au], and from third parties. We do not guarantee website links or the privacy policies of authorised third parties.
We collect your personal information for the primary purpose of providing our products and services to you, providing information to our customers and marketing. We may also use your personal information for secondary purposes where you would reasonably expect such use or disclosure and where permitted by law. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.
When we collect personal information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information
Sensitive information is defined in the Privacy Act to include information or an opinion about, for example, an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- for the primary purpose for which it was obtained
- for a secondary purpose that is directly related to the primary purpose, or
- with your consent or where required or authorised by law.
Third parties
Where reasonable and practicable to do so, we will collect your personal information only from you. However, in some circumstances we may be provided with information by third parties. In such cases we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of personal information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure, and
- Where required or authorised by law
Security of personal information
Your personal information is stored in a manner that reasonably protects it from misuse, loss and unauthorised access, modification or disclosure.
When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de‑identify it. However, most personal information is or will be stored in client files which we are required to keep for a minimum of seven years.
Access to your personal information
You may access the personal information we hold about you, and request that we update or correct it, subject to certain exceptions under the Privacy Act. If you wish to access your personal information, please contact us in writing using the details below.
Monster Electronic Pty Ltd will not charge any fee for your access request, but may charge a reasonable administrative fee for providing a copy of your personal information.
To protect your personal information, we may require identification from you before releasing the requested information.
Maintaining the quality of your personal information
It is important to us that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please contact us as soon as practicable so we can update our records and continue to provide quality services to you.
Policy updates
This policy may change from time to time and is available on our website.
Privacy Policy complaints and enquiries
If you have any queries or complaints about our privacy policy or the way we handle your personal information, please contact us at:
ENGLAON Television Australia
62 Merri Concourse, Campbellfield VIC 3061
service@englaon.com.au
03 9121 3737