Manufacturer’s Warranty 

Monster Electronic Pty Ltd trading as ENGLAON Television
ABN 99 148 169 519

This Warranty applies to ENGLAON products purchased in Australia and New Zealand.

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1. Warranty Overview

ENGLAON products are designed and manufactured to high standards.

This Manufacturer’s Warranty applies in addition to your statutory rights under:

• Australian Consumer Law (ACL)

• New Zealand Consumer Guarantees Act 1993 (CGA)

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2. Consumer Guarantees

Australia

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement, repair or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

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New Zealand

In New Zealand, our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993.

Nothing in this Warranty limits or excludes your statutory rights.

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3. Warranty Periods

Warranty begins from the original date of purchase. Proof of purchase is required.

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4. What Is Covered

This Warranty covers defects in materials and workmanship under normal domestic use, including:

✔ Failure to power on due to internal defect
✔ Hardware malfunction (mainboard, power circuitry)
✔ Display failure outside acceptable tolerance
✔ Audio hardware failure
✔ Failure arising under normal installation and operation

For confirmed valid warranty faults, ENGLAON may, at its discretion:

• Repair the product; or

• Replace the product with the same or equivalent model; or

• Provide a refund where required under ACL or CGA.

Replacement units may be new or refurbished to “as new” condition.

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5. Refund Policy Under Warranty 

Refunds are not automatically available under this Warranty.

Refund will only be provided where:

1. The product is confirmed to have a major failure under ACL / CGA; or

2. The fault is confirmed to be a manufacturing defect.

If the product has been used and does not meet the criteria for major failure:

ENGLAON will prioritise repair or replacement of the same or equivalent model.

This approach is consistent with standard consumer electronics industry practice.

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6. No Fault Found / Mismatch with Customer Claim

If, upon technical inspection, ENGLAON determines that:

• The product does not have the claimed fault; or

• The issue arises from user setup, software configuration, compatibility, or non-warranty cause;

ENGLAON reserves the right to:

• Decline the refund or replacement request; and

• Return the product to the customer at the customer’s cost.

Assessment and freight charges may apply in such cases.

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7. What Is Not Covered

This Warranty does not cover:

• Physical damage (including cracks, impact damage or dents)

• Liquid intrusion, moisture damage or corrosion

• Damage occurring during installation, including installation by third parties

• Damage caused by power surge, lightning or electrical irregularities

• Software issues, configuration problems or third-party software applications

• Cosmetic damage that does not affect product functionality

• Normal wear and tear

• Consumables and parts expected to wear over time

• Products that have been altered, opened or repaired by unauthorised persons

• Environmental exposure including dust, moisture, excessive heat, insects or rodents

Transit damage must be reported to ENGLAON within 48 hours of delivery with supporting images of the product and packaging.

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8. Display Pixel / Panel Tolerance Standard

Due to LCD/LED manufacturing tolerances:

The following are not considered defects unless materially affecting normal viewing:

• Minor bright or dark pixels within industry-acceptable standards

• Slight colour or brightness variance

Panel assessment remains at ENGLAON’s discretion.

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9. Commercial or Business Use

Products used in commercial, trade, rental or continuous display environments:

• May have reduced warranty coverage

• Will generally be repaired rather than refunded

Unless otherwise agreed in writing, warranty applies to domestic household use only.

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10. Warranty Claim Process

To make a Warranty claim:

1. Contact ENGLAON Support

2. Provide:

   • Proof of purchase

   • Model & serial number

   • Description of issue

   • Photos or video 

3. Remote troubleshooting may be required

4. If necessary, a Return Authorisation will be issued

Do not return products without approval.

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11. Freight & Returns

If ENGLAON confirms a valid warranty fault:

ENGLAON will arrange or reimburse reasonable return freight.

If:

• No fault is found; or

• Fault is outside warranty coverage;

Return freight and handling costs may be charged to the customer.

If customers return products without authorisation, ENGLAON is not responsible for freight risk or cost.

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12. Change of Mind Returns

Change of mind returns are accepted within 30 days of delivery if:

• Product is unused

• Original packaging and accessories are intact

Shipping costs are non-refundable.
A 10–20% restocking fee may apply.
Sale items may be eligible for store credit only.

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13. Limitation of Liability

To the maximum extent permitted by law:

ENGLAON’s liability is limited to repair, replacement, or refund as required under ACL / CGA.

ENGLAON is not liable for incidental or consequential loss including loss of data, business interruption, or loss of profit.

This clause does not limit statutory rights.