FAQ

How Do I Setup My Smart TV ?
  • Please ensure your Wi-Fi is switched on and Please sign up for a Google (Gmail) account for access for the play store 
  • By pressing Input button on the remote of the TV which will bring up the side menu of the TV.  Then by using the arrow buttons navigate down to the Android/Smart TV icon is highlighted ( Please note it may located at 2nd page of input list) then press OK you will see a Welcome page is displayed Englaon android TV wait until the welcome disappears .
  • In the Main Menu with Playstore, Explorer, App, Setting and Web Icon.  By using the arrow buttons on the remote go to setting press okay to open this up to the Devices, Preference, Remote & accessories page Highlight the network icon by pressing Ok. 
  • This will bring up the Devices Network screen by pressing the Ok button this will bring up all the available networks in the area.
  • By using the arrow buttons on the remote choose your Router or Wireless connection by highlighting the correct one
  • This will bring up the enter password for the Wi-Fi connection you are going to use, by using the arrow button type in your password. Once this have correctly entered this you see that your TV has connected to you Wi-Fi or Mobile Hot Spot or your cable connection (please ensure that your network {Wi-Fi, router} is switched on)
  • Once you are connected you can exit the Setting page by pushing the exit button on your remote 
  • By highlighting the App Icon, you will be taken in the pre-loaded app on the TV by using the Play store you may download any free or fee paid for App of your choice, as long  you have a Google Account (Gmail) to your smart TV
How Do I Get Netflix To My Englaon Smart TV?

All of our Englaon Smart tv models got the Netflix service is pre-loaded and can be launched with the remote.

Requires Internet connection of Minimum of 2MB/S and streaming services membership Internet usage charges and conditions apply.

Contents and features will vary from time to time without notice.

Can I Connect Smart TV To Phone Hotspot?

Yes, all smart tv with in build wifi , able to pickup phone hotspot and any valid wifi network.

How Do I Connect The Smart TV To Wi-Fi

If for wireless connection, Please go to SETTING / WIFI Menu , you should be able to search for your surrounding wifi network, select and enter your wifi password.

If you cannot find your wifi network, you may need to restart your TV wifi setting and wifi router. It may sometimes be necessary to ensure your wifi router has the latest firmware.

If for ethernet connection, ensure the TV is connected to a modem/router via an ethernet cable, and make sure ethernet is selected in the TV’s settings menu.

For further assistance , please contact the service department at Englaon on 03 9877 7318  or via Email at [email protected] with the model number of the smart TV

Why Do My Video Streaming Apps Keep On Stopping During Playback, Or Video Quality Is Low?

Your internet speed may be slow , minimum of 2MB/S internet speed is required.

If your wireless connection, get wireless router closer to the tv.

If possible, connect your TV to the router using ethernet cable. This will ensure maximum speed.

Why Is A Certain App Like Is Suddenly Not Working?

Some app may need to be upgraded. This may be because the App developer has made some changes or upgrade recently. If this occurs, contact Englaon customer service, and they will advise you as to when an update is available.

Is Englaon Smart TV Support Mirror Cast ?

All Englaon current model (since 2019) support Miracast therefore support HD video and music contents from your Android Powered Smart deviceswirelessly on the tv screen.

How Do I Get Englaon TV Air Remote To My Englaon Smart Tv?
  • Must insert remote dongle to Network USB on the TV (a Network USB is located next to Ethernet/RJ45 Input) 
  • Insert battery onto TV air remote and Press the Air Mouse Button on the remote to active the mouse pointer function.
How To Mirror My Smart Phone’s Screen Onto The TV?
  • Please sure both the Android Powered Smart Devices and Englaon Smart tv , need to be on the same Wifi Network. 
  • On Englaon Smart tv please go to the Android menu of the Englaon TV, via the remote control and  look for the MIRACAST Icon and using the remote control arrow to move to the icon press OK
  • On your smart phone , Click on Screen Mirroring / Smart View Setting , select the device you wish to connect . 
  • If it and early version of Android that you are running on your TV you will need to download EZCast App from Google Play Store , once this is installed , sync the devise.
Will I Be Able To Receive Free To Air Channels That Are Available In My Local Area With This TV?

YES, All Englaon LED TV models, include an integrated HD digital TV Tuner.

What Is EzyAccess USB Port ?

Englaon EzyAccess USB port is a standard cable connection interface for supplying power from The Englaon 12v RV Range of LED TV’s to any other the personal smart devices and consumer electronics devices running up to 5V, 2A.

Supply Power only, No digital data transfer. 

What Warranty Is Offered With This Unit?

The Englaon 12v RV Range LED TV’s are covered by a One Year Warranty, Including a “ZERO Bright ZERO DEAD” pixel Guarantee for one Year. Extendable warranty also available on requested.

What Is DATABASE EMPTY Mean? How Do I Access To HD Free To Air Channels?

Englaon TV’s support the HD free-to-air channels which can be accessed or retuned by pressing AutoTune button on the remote to rescan of TV channels in your area.

How Do I Activate And Deactivate The Subtitles ?

Press the SUBTITLE Button on the remote once, the subtitles menu will appear on the screen. Press the right arrow key to select ‘Subtitles ON’, and then press ‘OK’. This will activate the subtitle function (if the channel support subtitle function). The same procedure is required to turn off and deactivate subtitles.

Can My Englaon TV Wall Mounted?

Almost all of Englaon TVs are wall mountable, on the rear of the TV there will be VESA compatible mounting hole tells you where the mounting bracket can be installed.

Please noted Standard Waterproof Series requires recess installation therefore do not supported wall mount installation.

My TV Remote Control Isn’t Working Or Lost/Damage What Can I Do?

Replace new batteries or make sure the batteries are placed correctly 

Pointing the remote closer to the TV and press any button the remote to test this has resolved the issue. 

If you are still having difficulties make sure you are with your product and contact our Customer Support. 

A simple test to check if the remote control is sending infra-red signals.

Using any mobile phone camera, point the tv remote control under camera lens. Now press any key on the remote control. A working remote should see the remote control infra-red sender flashing. 

If new batteries do not solve the problem, you need to replace your remote control by contact Englaon Customer Support.

Where Do I Get Universal Tv Control Code For My TV?

Englaon TV is not compatible with universal tv remote control. To order a replacement remote control please get in touch via Contact us Page or contact Englaon Customer Support. 

No Programming required, works straight away. 

How Is This TV Powered (12V/240V)?

The Englaon 12v RV Range of LED TV’s have been designed for RV use, so it includes the 12V DC car lead that connects to your 12V socket in your RV. If you are at a RV Park or at home and wish to run the LED TV from 240VAC Mains Power, simply use the 240V power adaptor supplied with the tv.

What Is The Voltage Range That Is Suitable For This TV To Operate On?

As The Englaon 12v RV Range of LED TV have been designed for the RV industry, it has a wide voltage range of 10V DC – 32V DC, this protects your LED TV from voltage spike like when connected tv to battery chargers, or even if using a generator or solar chargers.

Why Is The Power LED Light Green, But There Is No Sound Or Picture?

No picture means that the TV is not receiving a transmission. Check your aerial lead is not damaged and is connected correctly. If the problem persists press the ‘Menu’ button on the TV or on your remote control. If the menu is displayed on the screen the wrong source may have been selected. Press the source button on your TV or on your remote control and select the source you require.

If you cannot see the menu displayed on the screen you will need to contact Englaon Customer Support. Hours of operation are Monday to Friday 9am to 5pm AEST.

My Englaon TV Is Not Turning On, What Should I Do?

Some Englaon TV’s will have a mains power switch located under the front screen, ensure that this is switch is being turned on after plugging the TV into a working power outlet. 

If any products are delivered damaged or Dean On Arrival in the products delivered to you, please get in touch via Contact us Page or contact Englaon Customer Support. Hours of operation are Monday to Friday 9am to 5pm AEST.

No Power On My TV , What Should I Do ?

Make sure the mains power is well connected, and see if the stand-by light is on ( Normally in red colour) . 

If TV in stand-by mode, check the batteries in the remote, or try the power button on the side of the TV

(Please note some of the TV models may have a mains power switch. Make sure the mains power switch is turned on) 

If the TV standby light goes off when they press power, press the MENU button on the remote and see if the tv menu come up, there may be a broadcast problem if can see a menu. 

If cannot see a menu, please get in touch via Contact us Page or contact Englaon Customer Support. Hours of operation are Monday to Friday 9am to 5pm AEST.

Why Do I Have No Power On The TV?

Check if there is a standby GREEN light on the TV Main power pack or 12v car lead.

Contact Englaon Customer Support if No Standby lighter on the tv or if there is a standby light, and the TV will not turn on with the remote or TV power button. 

How Can I Record My Favorited TV Shows? Do I Need A DVD/HDD Recorder Unit?

You can take advantage of its built in Recording system, simply plug in a USB Flash drive or portable hard drive, instant record by pressing the REC button on the remote , start recoding what you are watching directly to this device. 

If for Timer Record, please set this up using EPG function. 

Please noted it is not possible to watch one channels while recoding another. 

What Size USB HDD Should I Use, If I Want To Use The Record Option On The TV?

The LED TV 1 x Media USB (5v , 0.5A) is able to work with sizes from 1GB-500GB drives. Keeping in mind, that the USB port has a limited power output, so drives that are “USB Self Powered” are most suited. 

The bigger the drive the more power it requires, so extra power supply cable is required for the larger drives to operate correctly. In this case, use the EzyAccess USB port (5v , 2A power out) on the TV

How Many Shows/Recordings Can A USB HDD Store?

There are a number of factors that can influence it. For an example a 100GB USB HDD, can hold up to 44Hrs of Standard Definition Digital TV recoding , or up to 12.5 Hrs of High Definition Digital TV recoding.

Can I View Photos Of My Holiday On This LED TV?

Yes, there are several ways to view Photos/images on this TV.

If for smart tv model, simply connect your Android Smart devices wirelessly by using Miracast app or Chrome cast app on the TV. 

If for Non-smart tv model, please load images onto USB HDD drive and connect to the Media USB on the TV.

Why Is The DVD Player Not Reading My Disk?

When inserting DVD’s make sure the TV is in DVD mode. Label side is facing to the back of the TV, and make sure the DVD discs are not Blue-Ray Discs. Try more than one disc, if none of them load or work correctly please contact Englaon Customer Service.

Can I Connect My Headphones To This LED TV?

Yes, the LED TV, has a dedicated Headphone output socket (3.5mm Stereo) Note this operation will mute the LED TV Speakers.

Can I Connect This LED TV To My Internal RV Speakers?

Yes, this can be done in many ways. 

  • Via the Coaxial Digital output 

(should you have a amplifier with this input on board) 

  • Via the Composite AV Audio output from the TV 

(Connects to your AM/FM Receiver, should this have a AUX Input 

Note, this is a Fixed level Audio output)     

  • Via the Headphone output socket from the TV 

(Connects to your AM/FM Receiver, should this have an AUX Input, 

Note this operation will mute the LED TV Speakers)

  • Bluetooth Audio Out

Connects to your Bluetooth Enable Sound Bar / Speakers (TV need to have Bluetooth enable

Why No Sounds Coming Out Of The TV?

Has the TV been set to Mute?  Try Pressing the Vol+ key on the remote.

Have headphones been connected to the TV and not removed? Note Headphones connect to the LED TV will mute the LED TV Speakers.

For further assistance, please get in touch via Contact us Page or contact Englaon Customer Support. Hours of operation are Monday to Friday 9am to 5pm AEST.

How To Pair Tv With Englaon 12v Bluetooth Sound Bar / My Bluetooth Enable Speaker

Some Englaon TV models has optional Bluetooth Audio out function.

Press PAIR and hold it for about 5 seconds to enter Bluetooth Pairing mode. And the blue LED start to blink or Ready to Pair (from the sound bar).

Now on your Englaon TV, find your Bluetooth setting on Press BT button on TV remote control, set the sound bar to pair. Once connected it you will hear “ Connected “.

Now you can hear the tv sound through the sound bar.