Which Courier is used for sending my order?
Dependant on your location and the service selected, we use a range of delivery services including Auspost, TNT an Couriers Please.
How long will it take to get my package?
You can use your tracking number to find out more accurate days of Shipping.
- VIC: 2-4 Business days.
- NSW, SA & TAS: 3-5 Business days.
- QLD & WA: 4-7 days.
- NT and remote areas more than 5 business days.
I did not receive my order, or my products damaged during delivery, what should I do?
If any products are delivered damaged or Dean On Arrival in the products delivered to you, please get in touch via Contact us Page or contact Englaon Customer Support. Hours of operation are Monday to Friday 9am to 5pm AEST.
How to track my order
As an ENGLAON member, you can log in and check on the status of your order online via My Account.
After your order has been shipped, you will receive an email containing a link to your tracking information from Auspost or any other service provider.
What happens if i’m not home to receive my purchased items?
If you are not available to take delivery of your parcel, a delivery slip with further instructions will be left in your letterbox.
Will my order , which includes a few items, be delivered in the one box?
On occasions, when a number of items are purchased in a single order, they may be sorted into separate boxes and arrive with different deliveries. Therefore, all of your order might not be delivered on the same day.
Do I have to be home to receive my item?
All deliveries must be signed for when you receive them, deliveries can be made to PO Boxes. If you are unable to take delivery of your items in person – or if you have not received them within a reasonable period – please Contact Us.
What is the cost of delivery?
We deliver to your home or office, anywhere within Australia, via Australia Post. If you prefer to use express service or another courier, please contact our sales team.
The delivery fee is calculated by the size and weight of the items, plus the distance to the delivery address from a fulfilment location.
You can work out delivery costs for your purchase using the delivery cost calculator in Shopping Cart. Otherwise, delivery costs will be automatically calculated in Checkout and displayed as a line item in your costs.
Can I visit the Englaon Showroom?
Our Nunawading based showroom stocks all englaon brand tv range and tv accessories. With expert buying advice and a huge selection of stock so that you can try before you buy on select products,
Hours of operation are Monday to Friday 9am to 5pm AEST.
How does Englaon store pickup work?
You can choose store pickup at checkout. Once your order is ready you’ll receive a collection notification, which you’ll need to show order confirmation number and valid ID to collect your parcel.