What if I’ve received the incorrect item in my order, or an item is Dead On Arrival?

If you’ve received the incorrect item or if the item is Dead On Arrival (DOA), then please contact our Customer Service team within 2 business days via email at [email protected] or call us on 03 9877 7318. You’ll need to return the item in its original condition and packaging within 3 business days of receipt so that we can replace it for you. 

Our hours of operation are Monday to Friday 8:30am to 5pm AEST.

We make returns easy!

Returning is simple. If you’ve received the incorrect item, if the item is Dead On Arrival or if the item is faulty (subject to our warranty agreement), then simply contact our Customer Service team via phone or email and let us know what the product is and your reasons for returning. We’ll issue you with a prepaid Australia Post label to make your life easier.

Send your returns to 36 Metropolitan Ave, Nunawading VIC, 3131

Please also include: 

  • your order number
  • your full name
  • your mobile & email contact
  • brief explanation detailing your reason for return

What if I change my mind about the TV I bought?

We accept change of mind returns within 7 days from your original date of purchase. In the case of a change of mind return, you’ll need to pay for return shipping yourself and will be held liable for loss or damage in transit.

Please note that change of mind returns are subject to the following conditions:

  • the product must be in brand new condition, unused and in its original packaging
  • the postage you originally paid is non-refundable
  • all change of mind returns are subject to a 10% – 20% restocking and handling fee, depending on the condition of the product when it arrives

A few other things to keep in mind:

Please note that we don’t issue refunds on sale items, so please choose carefully. You’ll be eligible for an exchange or receive a credit note if the item you’d like it not available.

Please keep in mind that under no circumstances are we able to ship a new item or issue a refund without receiving the item you’re returning in our warehouse first.

ENGLAON is also unable to provide any loan equipment while TVs are being repaired.

How to return your product to ENGLAON:

All TVs will need to be suitably packaged for transit prior to return to prevent any damage, especially to the screen. We hope you understand that we can’t cover the cost of the packaging you’ll need, nor will we be able to send packaging to you. We strongly recommend that you keep your original packaging to assist in this returns process.

Please click here to read our guide on how to return your product to us.

Our Return Policy

Please click here to read the full terms and conditions of our Return Policy.