We make returns easy!

Returning is simple. If you’ve received the incorrect item, if the item is Dead On Arrival or if the item is faulty (subject to our warranty agreement), then simply contact our Customer Service team via phone or email and let us know what the product is and your reasons for returning. Our hours of operation are Monday to Friday 8:30am to 5pm AEST.

We’ll issue you with a prepaid Australia Post label to make your life easier.

Send your returns to 820 Mountain Highway, Bayswater, 3153.

Please also include: 

  • your order number
  • your full name
  • your mobile & email contact
  • brief explanation detailing your reason for return
Return Policy (4)
Return Policy (5)



A few other things to keep in mind:

Please note that we don’t issue refunds on sale items, so please choose carefully. You’ll be eligible for an exchange or receive a credit note if the item you’d like it not available.

Please keep in mind that under no circumstances are we able to ship a new item or issue a refund without receiving the item you’re returning in our warehouse first.

ENGLAON is also unable to provide any loan equipment while TVs are being repaired.

How to return your product to ENGLAON:

All TVs will need to be suitably packaged for transit prior to return to prevent any damage, especially to the screen. We hope you understand that we can’t cover the cost of the packaging you’ll need, nor will we be able to send packaging to you. We strongly recommend that you keep your original packaging to assist in this returns process.

Please click here to read our guide on how to return your product to us.

Please click here to read the full terms and conditions of our Return Policy.