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If you have not received the correct item or the item is Dead On Arrival (DOA) , return the item in its original condition including all original package within 10 days. 

Choose your purchase carefully as we do not accept change of mind.  There are no refunds on postage charges.

If you have any questions or concerns regarding your order or our return policy, send us an email at info@englaon.com.au call 03 9877 7318 and speak to our customer service. 

Easy Return  

Returning is simple.  If the item is faulty, damaged or you received something that is incorrect, just contact us either via phone or email and let us know what the product is, reasons of returning. We will issue a free return label for you.

Send your returns to 36 Metropolitan Ave Nunawading Vic 3131

Please also include: 

Full Name
Mobile & Email Contact
Brief note detailing reason for return

Exchanges

We will exchange an item if it was shipped in error, we will cover all shipping costs at our expense. However, if you have made an error you will be responsible for getting the item back to us and covering the cost of shipping the new item.  

Sale items cannot be exchanged so please choose carefully. You will receive a credit note if the item you need it not available.  

Also keep in mind that under no circumstance we ship a new item or refund without receiving the item back in our warehouse first.

Refund Policy

Please click hereto read our full terms and conditions of Return Policy.