- Collected Information
- Social Media
- Use of Information
- Links to Other Sites
- Updating your Personal Information
- Protecting your Information
- Data Security
- Your Rights and Decisions
- Children Under Thirteen Years of Age
- Computer Information and Cookies
- Notices and Changes
We may collect information about you as soon as you visit our website, purchase a product online, or use our other services, provide product reviews online, enter our sweepstakes, loyalty or promotional programs, respond to a survey, join our mailing list and receive our marketing material, including emails. Additionally, we collect information from other sources, through or in connection with apps or software sponsored by ENGLAON Australia or on other websites hosted or sponsored by us. We may combine or cross-reference this information with other information that we collect about you to help us improve the quality of your experience with ENGLAON Australia, as well as tailor communications to suit your interests. The types of information we tend to collect include: your name, phone number, postal address, email address, birthday, product preference, payment card information, demographic information and any other information you choose to provide. We may collect a record of your purchases and any other preference or personal information you provide to us. We may also require navigational information about where visitors go on partner websites and on our website. We can identify you by your domain and your Internet Protocol address (not by personally identifiable information such as your name, any financial information or address on your computer). This allows us to see which areas are most visited, how frequently, and for how long. We collect and utilise this information to optimise and enhance your shopping experience with us.
We invite you and your friends to connect and interact with us using social media. If you’re a fan/follower of ENGLAON Australia on social media, you may be sharing any comments, including certain profile elements, with us. Bear in mind that you’re also susceptible to the terms and conditions, and privacy policies, of each respective social media platform.
ENGLAON Australia may use information about you for various purposes including: to fulfil and process your online and instore orders, to communicate with you and send you information about our services, products, promotions and contests, to administer and fulfil our promotions and contests, to monitor against theft and prevent fraud, to conduct research and help us learn more about your shopping preferences in order to enhance your shopping experience, and to perform other business activities as needed or described in other sections of this policy.
ENGLAON Australia only shares information about our customers with carefully selected vendors, affiliated companies, business partners, together with other organisations with the aim of providing better service. We need information about you to perform our service function (such as to fulfil and process your order, protect you from fraud and to verify your credit card information). We conjointly share your information with specially chosen companies that help us with marketing functions (such as maintaining and managing our customer information, managing our Internet business, as well as marketing our services and products). We may engage vendors to provide analytics services and to serve advertisements on our behalf across the Internet. These may collect certain types of information from you (e.g. click browser type, stream information, date and time, software/hardware information, Internet Protocol address, cookie ID, etc.) when you visit our website and utilise that information to provide advertisements regarding services and products that are deemed to be worth greater importance and interest.
Also, if we are involved in reorganisation proceedings or bankruptcy, such information could also be thought of as an asset of the company and will be sold or transferred to third parties. In certain circumstances, we could share your information in response to legal processes or as otherwise required by regulation.
Some parts of our website require us to give you a link to another website. Other websites, together with social media sites, have their own policies concerning privacy and security, and these could vary from ours.
You may review, update, correct or delete your online account information at any time by going to your account section of the website page or by contacting us to request changes to any of your information.
Log out once you’re done on the website to safeguard yourself against unauthorised access to your account. To log out at any time, click the “Log Out” link. Keep your password safe – don’t share it with anyone.
In our cause of providing services, we’ve put in place acceptable electronic, social, physical and mechanical control procedures to safeguard, keep and help prevent unauthorised access to and use of your information stored with us and proper use of the information we collect online.
ENGLAON Australia uses industry-standard security practices like encryption, physically secured rooms, firewalls and content protection systems to safeguard and keep the confidentiality of any information that we obtain from you. We additionally strive to reduce access to personal information to only the staff performing legitimate business functions. We review our security processes from time to time to consider acceptable updated strategies and new technology.
We may use the information we collect to sporadically mail circulars, send you emails or other marketing communications notifying you of offers and promotions, or requesting your input. You may decide not to receive these communications at any time by changing your preferences on the “Account Information” page in the account section. If you opt-out, you’ll still continue to receive order and registry information, answers to customer service queries, and information regarding changes to our website that might be relevant to you personally.
You can conjointly ask us to get rid of your information from our systems or opt out of any third party sharing of your information by contacting us.
Once an email is sent to our mailing list, we’ll sometimes track when, where and if the email was opened, if any content was clicked on, how long the email was reviewed, on what platform the email was opened (i.e. desktop, webmail or mobile), the browser used to open the email (i.e. Chrome, Explorer, Firefox, etc.), and who printed and forwarded the emails. We try this to measure the performance of our email campaigns and to enhance our offerings to you based on your level of engagement.