From day one, our Customer Service team strives to offer premium-level support to ensure the best possible after-sales experience for you. Your product will automatically be covered by a free 12-month general warranty. You can view our warranty by clicking here. 

This warranty is extendable for up to 3 or 5 years, offering you a more extensive protection service.

  • Quicker turnaround time
    If your product requires repairs or a replacement, you’re generally facing a turnaround time of up to 10 business days. Whereas the extended warranty limits this to a maximum of 5 business days (excluding transit time).
  • No hidden charges
    For extended warranty holders, repairs and replacement services are completely free of charge. We cover all additional expenses such as parts, labour and 2-way postage.
  • Equivalent replacement
    In the event that your product is declared irreparable, the extended warranty covers an equivalent replacement product. Additionally, if your remote control handset fails, we guarantee replacement.
  • Transferable warranty
    The extended warranty is transferable. This means that if you wish to sell your product during the extended warranty period, the balance of the cover will be passed on to the new owner. 
  • 24/7 customer service
    We offer direct local after-sale care from our Australia based service centre. Our Customer Service team is at your service, 24/7.