From day one, our customer service team strives to offer premium-level support to ensure an optimal after-sale experience. Your product will be covered by a standard free one-year warranty. 

This time frame is extendable up to 3 or 5 years offering a more extensive protection service.

  • Quicker turnaround time
    In case your product requires repair or replacement, you are generally facing a turnaround time of up to 10 business days. Whereas the extended warranty limits this to a maximum of 5 days (excluding transit time).
  • No hidden charges
    For extended warranty holders, repairs and replacement services are completely free of charge. We cover all additional expenses such as parts, labour and 2-way postage.
  • Equivalent replacement
    In the event that your product is declared irreparable, the extended warranty covers an equivalent replacement product. Additionally, in case of failure of the remote control handset, replacement is guaranteed.
  • Transferable warranty
    The extended warranty is transferable. If you wish to sell your product during the extended warranty period, the balance of the cover will get passed on to the new owner. 
  • 24/7 customer service
    We offer direct local after-sale care from our Australia based service centre. Our customer support team is at your service, 24/7.